Frequently asked questions
How long does delivery take?
Our standard delivery time is 5–12 business days. We take a little longer than some retailers because we deliberately prioritise quality over speed. Every order is:
This allows us to offer you the most competitive prices while always covering the delivery costs for you.
Do you offer free delivery?
Yes! All Avelin orders come with complimentary standard delivery.
What is your returns policy?
We offer a 14-day returns policy. If you’re not completely satisfied, you can return or exchange your order within 14 days.
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, Amex), PayPal and Klarna for flexible “buy now, pay later” options.
How can I contact you?
Our customer care team is available 7 days a week. You can email us at info@avelin.co.uk and we’ll be happy to assist you.